Frequently Asked Questions
Everything you need to know about your Oliphant Design experience.
What is your standard shipping timeframe?
Orders are typically processed within 2-3 business days. Standard domestic shipping usually takes 5-7 business days, while international shipping times vary by destination.
How do I return or exchange an item?
We accept returns of unworn, unwashed items with tags attached within 30 days of delivery. To initiate a return or exchange, please visit our online Return Portal with your order number.
How do I care for my Oliphant garments?
To maintain the vibrant colors and delicate fabrics, we recommend hand washing in cold water or using a gentle dry clean process. Always refer to the specific care label inside each garment.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.
How can I find the right size?
Each product page features a detailed size guide. Our designs often feature a relaxed, breezy fit; if you are between sizes, we generally recommend sizing down for a more tailored look.